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  • Real-Time Remote Monitoring and Management for all endpoints
  • Endpoint Virus Protection Software as an Option.
  • Remote Access Capabilities nearly “Anything from Anywhere”
  • Capabilities of RMM tool is interwoven into Suburban Computer Tech’s Managed Services Professional Services Automation Software & Client Asset Management Tools.
  • Full Scripting Capabilities for Management Automation
  • Advanced Endpoint Virus Protection Software “Futureproof Zero-Trust Zero-Day” Virus Protection Available as an Option.
  • Feeds into Documentation Reporting Technology
  • Asset Management Tools (not just hardware: licensing renewal, SSL certs, pwords, real-time software tracking, etc.)
  • Licensing Tracking

Managed I.T. Services. FAQ

What is Included?

Under Fixed-Fee and Standard Service Level Agreement – the answer is ‘everything’ with the exception being things that are ‘new’ – see the next FAQ for more information on definition of new.

  • Break / Fix Support
  • Server/Desktop Management
  • IT Budgeting & Consulting
  • 24/7/365 Helpdesk
  • Proactive Maintenance
  • Spam, AV & Backup
  • 24×7 Remote Monitoring
  • 24×7 Management


What is Not Included?

Items that are placed under management where the on us is on Suburban Computer Tech’s that were previously not there – or ‘new’ to I.T. at your Firm. Good examples of some things that are new are: a new office, new employees, or implementing new software (to name three). The goal is simplicity. Any charges outside the Fixed-Fee must be authorized by the Client beforehand.

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