VoIP, otherwise known as Voice Over Internet Protocol, is a system that leverages high-speed broadband or cable connection to route calls as digital data over the Internet. In other words, it allows you to use your Internet connection to make phone calls. Aside from your Internet connection, all you need in your small business to get set up with an offsite-hosted service are compatible handsets.
It’s no wonder that VoIP and PBX (private branch exchange) systems have become the first choice for businesses of all types and sizes. There are lots of good reasons to choose a VoIP phone system for your business, including the fact that hosted VoIP and cloud VoIP systems are often cheap.
There is no absolute best provider for small business VoIP, as no two businesses are exactly alike. That doesn’t mean there isn’t a best VoIP system for you. The most important part of choosing a VoIP phone service is to do your homework. Assess your current office phone system, your Internet connection, your current and projected call volume and patterns, and whether you would prefer to manage the system in-house or have the provider manage it offsite. All of these considerations will have a significant impact on the upfront and ongoing costs, the features you have at your disposal and the ease of set-up. But, when all is said and done you will end up with a flexible, scalable telephone system that has the potential to boost your team’s productivity saving you thousands of dollars.